Frequently Asked Questions
If you still need help then please contact us at david@vintagedepotcanada.com
Shipping
Yes, tracking number will be provided with every order(s)
For our Canadian Customers
-Expect 3-7 business days for your order(s) to arrive
For our American Customers
-Expect 5 to 8 business days for your order(s) to arrive
For our EU Customers
-Expect 15-30 business days for your order(s) to arrive
For our Non EU Customers
-Expect 15-30 business days for your order(s) to arrive
For our Asian Customers
-Expect 15-30 business days for your order(s) to arrive
All orders are dispatched next business day. Exception, if orders are placed after 12pm EST on Friday, it will then be dispatched the following Monday as Saturday and Sunday does not count as a "business day" for us.
Returns and Exchanges
For local customers
-Send us an email to help@vintagedepotcanada.com with your order number in the subject line and we will give you further instructions on the return process at the store
For international customers
-Send us an email to help@vintagedepotcanada.com with your order number in the subject line and we will guide you through the return process
You can return or exchange your order within 30 days of receiving your order. a List of conditions for return and exchanges are in place below.
-all orders must be in the same condition from when it was mailed out
-all orders must not be damaged
-all orders must have the original tag attached to the item(s)
-buyer is responsible for the return postage costs
Return address:
Crystal Vintage Shop
Address 1: 87 Peter St
Address 2: Unit #4206
City: Toronto
Province/State: Ontario
Postal Code/Zip Code: M5V 0P1
Country: Canada
Covid-19 Spread Preventatives
Things that we have implemented in bullet points
- PPE (Masks and gloves used)
- Wipe down equipment frequently (Computers, steaming machine and tables)
- Keeping our distances from each other
- Washing and/or steaming the merchandise before being mailed out
Contact Us
Business Hours (EST)
Monday to Sunday
10am to 6pm
david@vintagedepotcanada.com
Business hours (EST)
Monday to Sunday
10am to 6pm
+1(416)792-6513