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Frequently Asked Questions

If you still need help then please contact us at david@vintagedepotcanada.com

Shipping

Yes, tracking number will be provided with every order(s)

For our Canadian Customers

-Expect 3-7 business days for your order(s) to arrive

For our American Customers

-Expect 5 to 8 business days for your order(s) to arrive

For our EU Customers

-Expect 15-30 business days for your order(s) to arrive

For our Non EU Customers

-Expect 15-30 business days for your order(s) to arrive

For our Asian Customers

-Expect 15-30 business days for your order(s) to arrive

All orders are dispatched next business day. Exception, if orders are placed after 12pm EST on Friday, it will then be dispatched the following Monday as Saturday and Sunday does not count as a "business day" for us. 

Returns and Exchanges

For local customers

-Send us an email to help@vintagedepotcanada.com with your order number in the subject line and we will give you further instructions on the return process at the store

For international customers

-Send us an email to help@vintagedepotcanada.com with your order number in the subject line and we will guide you through the return process

You can return or exchange your order within 30 days of receiving your order. a List of conditions for return and exchanges are in place below.

-all orders must be in the same condition from when it was mailed out

-all orders must not be damaged

-all orders must have the original tag attached to the item(s) 

-buyer is responsible for the return postage costs

Return address:

Crystal Vintage Shop

Address 1: 87 Peter St

Address 2: Unit #4206

City: Toronto

Province/State: Ontario

Postal Code/Zip Code: M5V 0P1

Country: Canada

Covid-19 Spread Preventatives

Things that we have implemented in bullet points

  • PPE (Masks and gloves used)
  • Wipe down equipment frequently (Computers, steaming machine and tables)
  • Keeping our distances from each other
  • Washing and/or steaming the merchandise before being mailed out

Contact Us

Business Hours (EST)

Monday to Sunday 

10am to 6pm

david@vintagedepotcanada.com

Business hours (EST)

Monday to Sunday

 10am to 6pm

+1(416)792-6513